James Mitchell Saenz

“People enjoy working for James and respect him.  He is able to get employees to perform high levels of customer service while enjoying their job.  This is rare talent seldom seen by supervisors.

“Over the time that I have known James, he has consistently performed his duty with competence and often goes the extra mile to ensure that things get handled properly.  During the Bob Hope Chrysler Classic, the responsibilities put on him by the PGA Tour and Tournament Director was intense each year, James was able to pull it all together and coordinate complex logistics and get staff to all work together to run a successful operation.

“James is an excellent problem solver and works well under pressure.  Running a public golf course with 47,000 rounds played annually and generating over $3 million in green fees, there inevitably will be customers who are not always pleased.  I have personally watched James take an irate customer and peacefully resolve their complaint numerous times.  He has patience, understanding and compassion, all great traits of a leader.”

Randy J. Duncan
General Manager
SilverRock Resort

“I came to Silver Rock in search of a PGA member who could mentor me through my apprenticeship, and you provided me with the guidance and direction I was seeking.  I believe that PGA members are the leaders of our industry, and I was fortunate to become a part of this association during the time I worked for you. I hope that more young professionals will have the opportunity that was given to me.”

Phil Boyland, PGA
Former Assistant

“I have witnessed his ability in business and his enthusiasm for learning.  He is intelligent, motivated, tenacious and dedicated constantly in the pursuit to gain in-depth knowledge of our industry. 

“He is also a dedicated family man with a deep understanding for the balance that is needed to succeed in all areas of his life.  When faced with diversity with the birth of his child he managed to keep his personal and professional roles separate without sacrificing his professionalism.”

Doug Von Bank
Controller
SilverRock Resort